Support
A dedicated team will be available in case of aptus360° being hosted as on cloud, to resolve issues promptly post go-live. For any additional support, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +91 (120) 4726 100.

For on premise deployment, the dedicated team will be available for a pre- defined period, as agreed upon with the customer.

During the support period, Path team will do various activities viz.,

  • Resolve any issues faced by the customer
  • Installation of patches
  • Master data setup
  • Trainings
  • Hand-holding of users

Training
In order to ensure that you and your team are well versed with the functionality of aptus360° and are able to exploit the full potential of the solution, Path would conduct a series of trainings for you.

Some[1] of these trainings are:

  • Usage of Application: To HR team on basis of train-the-trainer approach.
  • Functional Administration Activities: HR team would be trained for Admin related activities
  • Technical Administration Activities: IT person would be trained on application setup, Integration & regular activities to be done
  • Support Activities: Various SOPs and FAQ to resolve support calls will be explained

[1]  Specifics of the support and training will differ from business to business and will be customized basis the subscription plan chosen by the customer